Frequently Asked Questions
CAN I CANCEL MY ORDER ?
Yes, most of our orders can be canceled within 2 hours for a full refund if they are not yet shipped.
CAN I AMEND MY ORDER ?
Absolutely! We have a no-hassle policy toward modifications. If at any time prior to your items shipping you wish to change your order or add any other product simply email us at firstname.lastname@example.org and will update the system with your request.
HOW CAN I USE A PROMO CODE ?
You can redeem a promo code once at check out. There’s a specific area where you can apply it.
“Gift Card” and “Promo Code” can be combined and used in one single transaction. On the other hand, two or more promo codes cannot be used together.
DO YOU SHIP WORLDWIDE ?
Yes, we deliver in almost all parts of the world, islands included. Please note that the delivery to remote zones can take more time than it was estimated.
HOW DO I RETURN SOMETHING TO YOU ?
You can return any item to us within 14 days of receiving your original order. You can return your parcel using any postal service. As the parcel remains your responsibility until it arrives to us, remember to ask for proof of postage, so that if your parcel goes missing in the mail, you’ll have proof you’ve sent it. All we ask is that you make sure we know the order number your return relates to and your details. For further information check our “return policy” section.
I RECEIVED THE WRONG ITEM. WHAT SHOULD I DO ?
If you received a faulty/wrong item, we apologize for the inconvenience.
Please contact our customer service as soon as possible at email@example.com while providing: the order number, the name of the item and a brief description. Please also attach some photograph of the faulty/wrong item in order to verify.
WHAT IS A PRE-ORDER ?
The pre-order is an order you can make for a new item or limited edition item before it is in stock and available for delivery.
Once you run checkout it is important to control weather the product is in pre-order or not.
DO YOU HAVE ANY PHYSICAL SHOP?
We do not have any physical shop yet.
Our products are available exclusively online. Our concept is to Travel Far, Live Wide. But we do Pop-Ups! Please follow us on Instagram @zenwa.co for more information about our Pop-Ups!